Refund Policy

At Florva Studio, we want every customer to be happy with their purchase. We take pride in offering comfortable, charming, and high-quality kids' cushions. If you are not satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

Customers may request a refund if their product arrives damaged, defective, or incorrect. To qualify, you must contact us within 48 hours of receiving your order and provide clear photographs or videos showing the issue. Products that have been used, washed, or damaged after delivery may not qualify for a refund.

2. How to Request a Refund

To request a refund, please contact our customer support team with your order number, registered contact details, and a brief description of the problem. Our team will review your request and inform you of the next steps. Additional information may be requested to verify the issue.

3. Refund Approval and Processing

Once your request is approved, the refund will be processed to your original payment method, where possible. Processing times may vary depending on your bank, payment provider, or financial institution.

4. Non-Refundable Situations

Refunds may not be available for change-of-mind purchases, incorrect addresses provided by customers, or products damaged through improper handling or care.

5. Cancellations

Order cancellation requests must be submitted before the order is shipped. Once an order has been dispatched, cancellation may no longer be possible.

For any questions or assistance regarding refunds, please contact Florva Studio's customer support team. We are committed to providing a fair and helpful shopping experience.